Riviera Utilities sends warning letters to 65,000 clients that their private info may have been stolen


FOLEY, Ala. (WALA) – Hundreds of Riviera Utilities clients obtained a letter over the weekend saying their private info may have been compromised. Riviera officers stated the breach occurred in October and an IT forensic service has been trying into it since.

Bernice and Tom Hunt had been simply two of many of us who acquired the letter and regarded to Riviera Utilities for solutions Monday, Could 2, 2022. Letter in hand, they walked into the Foley workplace to see what they may discover out.

“The very first thing that jumped out on me was his checking account as a result of we now have a draft, and it comes out of his checking account,” Beatrice Hunt stated.

There isn’t any proof that any info was taken, simply that the potential was there, and the letter was despatched to clients Riviera officers stated, in an abundance of warning. 65,000 letters had been despatched and as you possibly can think about, there are a whole lot of fearful clients.

“It’s a type of issues the place somebody will get within the system and hacks it they usually don’t discover out about it till it’s too late,” stated Riviera buyer, Randy Perry.

Riviera officers stated the chance of a compromise is not any totally different in the event you solely use considered one of their companies or all of them. That’s as a result of the breach has been restricted to only emails. Clients had been warned that a number of the potential info in danger embrace full names, social safety numbers and in some instances, driver’s license numbers.

In a letter despatched to 64,000 Riviera Utilities buyer, the corporate warns of the potential theft of shoppers’ private info, together with correct names, Social Safety numbers and in some instances, drivers license numbers.(Hal Scheurich)

“If there’s one piece of excellent information, is that we’ve moved rapidly sufficient to maintain it from compromising the opposite programs that we use to deal with individuals’s billing and their financial institution info…issues like that,” stated Riviera Utilities president and CEO, Tom Bell.

Some who obtained the letter are simply taking issues in stride and weren’t shocked in any respect, saying it’s simply the brand new world we stay in.

“I’ve seen them earlier than from different corporations, so it wasn’t an enormous shock,” stated Riviera buyer, Rick Gardner. “I do know individuals are on the market making an attempt to get different individuals’s info, so it’s going to occur on occasion.”

The larger concern is that Riviera was made conscious of the breach in October. Fox 10 Information reported it in November, however it took till March to study the extent after which till this weekend to inform clients.

“The reality is, the method takes a very long time, and we didn’t get the ultimate outcomes of the evaluation till March and at that time, then we needed to…we matched it up,” Bell defined. “We needed to undergo the method of matching it with addresses so we may get the knowledge out to individuals and as quickly as we had all of it collectively, we despatched out the notifications.”

If you recognize or suppose you’ve been affected by this information breach, Riviera Utilities has established a devoted toll-free response line at (855) 602-1771. The response line is out there Monday by Friday, 8:00 a.m. to eight:00 p.m. Central Time.

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